Privacy Policy
Vacatis operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Vacatis is powered by WordPress and WooCommerce, which enable us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified data. We may collect or process the following categories:
- Contact details: name, billing/shipping address, phone number, email address.
- Financial information: credit/debit card details, payment confirmations, transaction details.
- Account information: username, password, security settings, preferences.
- Transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled.
- Communications: details from customer service inquiries, emails, or chats.
- Device information: browser, device type, IP address, operating system.
- Usage information: your interaction with our Services, browsing history on our store, and analytics data.
Personal Information Sources
- Directly from you – when you create an account, place an order, or contact us.
- Automatically – via cookies, analytics tools, and your device when you browse our website.
- From service providers – such as payment processors, shipping partners, and analytics providers.
- From partners or third parties – such as advertising networks and marketing affiliates.
How We Use Your Personal Information
- Provide, tailor, and improve the Services – processing orders, payments, shipping, returns, account management, and personalization.
- Marketing and advertising – sending promotional messages via email, SMS, or digital ads (with opt-out options).
- Security and fraud prevention – detecting, investigating, and preventing fraudulent or malicious activity.
- Customer communication – handling inquiries, support requests, and order updates.
- Legal compliance – responding to lawful requests, litigation, or enforcing our policies.
How We Disclose Personal Information
- With WooCommerce, WordPress plugins, and service providers – for payment processing, shipping, IT support, hosting, and analytics.
- With business/marketing partners – to deliver personalized ads or promotions.
- With affiliates or within our corporate group – for operations and customer service.
- During business transfers – in case of mergers, acquisitions, or restructuring.
- When required by law – to comply with subpoenas, legal processes, or government requests.
Relationship with WooCommerce
Our Services are hosted on WordPress and WooCommerce. Your personal information is processed through WooCommerce systems and may be transmitted to secure third-party service providers (e.g., Stripe, PayPal, shipping carriers).Depending on your location, WooCommerce or its integrations may process your data in other countries. To learn more, you can review the WooCommerce Privacy Policy.
Third Party Websites and Links
Our Services may link to external websites or plugins operated by third parties. We are not responsible for their privacy practices. You should review their privacy and security policies before sharing any information.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal data to us, please contact us to request deletion.
Security and Retention of Your Information
We implement reasonable security measures, but no system is 100% secure. Please use secure methods when sharing sensitive information.We retain personal information only as long as needed for order fulfillment, account management, legal compliance, or dispute resolution.
Your Rights and Choices
- Right to Access/Know – request access to personal information we hold.
- Right to Delete – request deletion of your personal information.
- Right to Correct – request corrections to inaccurate data.
- Right to Portability – request a copy of your data in transferable format.
- Right to Opt-Out of Targeted Ads/Sharing – opt out of personalized marketing and advertising.
- Right to Withdraw Consent – where applicable, withdraw consent for processing.
International Data Transfers
We may transfer and process your information outside your country of residence, including the United States and other jurisdictions. Where applicable, we rely on contractual safeguards such as Standard Contractual Clauses.
Complaints
If you have concerns about how we process your data, contact us at hello@vacatis.com. Depending on your jurisdiction, you may also file a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Updates will be posted here with a revised “Last Updated” date.
Contact
For questions or to exercise your rights, contact us at:
hello@vacatis.com8111 Gleason Dr, Knoxville, Tennessee 37919, United States of America